Terms & Conditions

"Ample Removals", "we", "us" and "our" refer to Ample Removals. "You" and "your" refer to the customer who books our services. You can contact us on 0333 577 2070 or at info@ampleremovals.com.

These terms apply to all of our services, including removals, man and van, house clearance, house cleaning and end-of-tenancy cleaning.

Quotes are based on the information you give us. If the job differs on the day (for example more items, restricted access, extra distance or additional time), the price may change and we will tell you before continuing where we reasonably can.

A deposit may be required to confirm your booking. The deposit is deducted from the total price, and the balance is due as set out on your invoice — normally on or before completion of the job. We may decline to start or continue a job where payment due has not been made.

We accept payment by bank transfer and card. Invoices are issued electronically. We may withhold delivery of goods until all sums properly due for the job have been paid.

You may cancel or reschedule by contacting us as early as possible:

• More than 48 hours' notice: no cancellation charge; any deposit is refundable.
• Less than 48 hours' notice: the deposit may be retained to cover our costs.
• On the day / failed access: the full price may be charged where we have attended or reserved the slot.

Refunds, where due, are paid to your original payment method within 5 working days.

To help your move go smoothly and safely, you agree to:

• own the goods, or have permission to move them;
• give us accurate addresses, contact details and access information (floors, lifts, stairs, narrow doorways, parking and any restrictions or permits);
• arrange and pay for suitable parking and any permits at both addresses;
• properly prepare and protect your items before we arrive — including packing boxes securely, wrapping/padding fragile and high-value items, dismantling flat-pack furniture where needed, emptying drawers and furniture, and defrosting and drying fridges/freezers;
• be present (or send a representative) at collection and delivery to direct and check the work, and to sign the proof of collection/delivery;
• tell us in advance about anything heavy, awkward, valuable or hazardous.

If you ask us to move items that have not been adequately prepared or protected, or you instruct us to proceed against our advice, we may ask you to sign a liability waiver and we will not be liable for damage arising from that lack of preparation or those instructions.

We take great care with your belongings and your property. Where we are 100% at fault for direct physical damage to an item or to property, our liability is limited to a maximum of £100 (see the box above).

We are not responsible for:

• items packed by you or a third party, or damage caused by inadequate packing or preparation;
• normal wear and tear, or pre-existing damage;
• fragile, brittle or sensitive items (glass, ceramics, screens, mirrors, mechanical/electrical malfunction) unless our negligence is proven;
• data loss, perishables, plants, animals, cash, jewellery, deeds, documents or items of unusual sentimental or collectible value;
• damage caused by you assisting with the lift/carry, or by moving against our advice;
• damage to property caused by the only practical route of access being tight or restricted;
• indirect or consequential loss, including loss of income, opportunity or sentimental value.

Any claim for loss or damage must be reported to us in writing within 7 days of the collection or delivery date, with photographs and reasonable supporting evidence (such as proof of value). Items must be made available for inspection. Claims reported after this period may not be considered. Acceptance of any payment we offer is in full and final settlement of the claim.

We do not transport illegal, stolen, dangerous or hazardous goods, or anything requiring a special licence without prior written agreement. If such items are presented without our knowledge, we may refuse or dispose of them and recover any costs from you, and you agree to indemnify us against any related penalties or losses.

We aim to arrive within the agreed window and keep you updated with live tracking. We are not liable for delays or non-performance caused by events beyond our reasonable control, including severe weather, traffic, road closures, accidents, breakdown, or acts of government.

We want every move to go well. If something is not right, please contact us on 0333 577 2070 or info@ampleremovals.com so we can put it right.

These terms are governed by the laws of England and Wales (and, where applicable to a job carried out there, the corresponding law of the relevant UK nation), and the courts of that jurisdiction have exclusive jurisdiction. Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is found to be unenforceable, the remaining terms continue to apply.